Privacy Policy

Privacy Policy

1. Who We Are

Cosmos Real Estate ("we", "us") is a real estate agency operating in Juba, Republic of South Sudan, providing property sales, rentals, leasing and management services.

2. Information We Collect

• Your name, phone number, WhatsApp number and email address when you submit an inquiry;
• Details of the property you are interested in, your budget and preferred locations;
• Saved favourites stored locally on your own device (never sent to us);
• Basic technical information needed to display the website correctly.

3. Website Analytics

When you visit our website we record information about the visit so we can understand how the site is used and which properties interest people:

• The pages and properties you view, and roughly how long you spend on them;
• Your IP address, and the city and country worked out from it;
• Your device type, browser and chosen language;
• The website that referred you to us, if any.

We also record your IP address. An IP address is the number your internet connection uses, and it can in some cases be linked back to you by your internet provider. We record it to understand where our visitors come from, to detect misuse of the website, and to keep our records accurate. We keep it for no longer than twelve months.

We do not use advertising or tracking cookies, and we do not sell or share this information with advertisers or other companies. A small random session identifier is kept in your browser's own storage and is erased when you close the tab. You may ask us to delete the information we hold about your visits at any time — write to cosmastipo@gmail.com and we will remove it.

4. If You Join Our Update List

If you give us your WhatsApp number or email so we can tell you about new listings, we keep only what you enter: your name, your contact details, whether you are renting or buying, and the areas and budget you mention.

We use it for one thing — messaging you about properties that match. We never sell it, never pass it to landlords or other companies, and never add you without you asking. To stop, simply reply "stop" to any message or email cosmastipo@gmail.com, and we will remove you the same day.

5. How We Use Your Information

• To respond to your inquiries and connect you with suitable properties;
• To arrange viewings and communicate about transactions;
• To provide property management services where contracted;
• To comply with applicable laws of the Republic of South Sudan.

6. Sharing

We do not sell your personal information. We share it only with parties involved in your specific transaction, competent authorities where required by law, or professional advisers (lawyers, surveyors) with your knowledge.

7. Security & Retention

We take reasonable measures to keep your information secure and retain it only as long as needed or as required by South Sudanese law. Messages sent via WhatsApp are also subject to WhatsApp's own terms.

8. Your Rights

You may ask us to correct or delete your personal information at any time, subject to legal record-keeping requirements: cosmastipo@gmail.com · +211 912 400 034.